Refund policy
Return Address:
23015 FM 529 Suite 200-48
Katy, TX 77493
We accept returns within 14 days of the delivery date from the delivery date posted by USPS.
+ We only offer store credit for returns and do not accept exchanges.
+ Please make sure to include your Order # with your return package. The Order # can be found on the packaging list that came with your order or on your e-mail confirmation. If the Order # is not provided, please expect delays.
+ We do not provide return labels or reimburse shipping costs. If the return arrives with a postage due, we will refuse the package and it will be returned to the sender.
+ Store credit will be sent to the e-mail that was provided during checkout. Store credit is valid for one year. Please allow 5 days from delivery for the store credit to be sent. (Please remember to check your spam folder.)
+ Item(s) must be unwashed/unworn with no signs of makeup, perfume, smoke or deodorant.
+ If an item is damaged, please provide pictures of damage and send an e-mail to thebaseballmamashop@gmail.com with photos of the damage within 5 days of delivery. Please include the order number of the item in your message. Beyond the 5 day window, we will not honor damage claims.
+ Returns are not accepted on FINAL SALE items. FINAL SALE items include custom orders, seasonal merchandise, hats or accessories.
+ Please note: once orders are processed, we are unable to apply any promotional/discount codes.